I have tried to send two different private messages, message A for a user X and message B for a group (staff) - group which happen to include the same user X, btw. I noticed that a notification e-mail was sent to the user X about message A, but no member of staff received an e-mail notification abo…

Have you checked the notification level for your staff group? [image]

Did they get a notification when they were logged in to the site? By default discourse doesn’t send you an email for a notification that you have already seen.

Is it possible that setting max users notified per group mention might be affecting this? It was modified to 0, but it should be only related to mentions, not private messages. [image]

The default is 100, why was it zeroed? You can easily revert it to see if it affects email notifications.

I reverted it, but still no luck. Is this by design, or a bug, or a misconfiguration? I’d appreciate if anyone could give me some guidelines, at least what or how I should check for something. I have no idea where to look for.

Are users receiving any email notifications whatsoever?

Yes, watched categories, topics, mailing lists, and, as I mentioned above, even private messages to single users. Just private message to staff group (the only group I tried) is not working.

Not sure if bumping is allowed? Is there any other way to get help on this subject?

Notifica email per messaggi di gruppo privati

Supporto

tobiaseigen (Tobias Eigen) 1 Agosto 2021, 5:44pm 16

Quante persone ci sono nel gruppo? Non viene inviato a tutti. Non sono sicuro delle regole qui.

Argomento		Risposte	Visualizzazioni
Force notification email on (group) message Support	7	1237	Settembre 16, 2020
Notifications not being triggered for group members in a private message Bug	2	708	Settembre 30, 2019
Email notifications not sent for PMs to built-in groups Support email	6	235	Luglio 9, 2024
Missing Group Notifications on Discourse Support notifications , email	2	125	Dicembre 5, 2024
One of my Groups is not notifying some of its members. Is there some way to diagnose? Support	0	426	Giugno 11, 2020

Notifica email per messaggi di gruppo privati

Argomenti correlati