I’m receiving feedback from my users that emails threading in specifically Gmail are rather confusing to follow. let’s make an example case:
1/1/19 I start a thread on our forum, an email notification goes out to mailing list users.
1/2/19 A user replies to that thread, triggering a new email notification to go out on that same email subject line.
However, that email notification sent on 1/2 still has the “sent date” as 1/1 because that’s when the thread started. This makes it sort lower in the inbox of users as topics that were only started more recently. It seems to be ignoring the “sent date” on new replies to a topic. Look at the following image from my user:
In this thread we are discussing on the thread titled “11/30 Discourse Update Tonight 2.2.0.beta5”
You see how it’s sorted lower in this user’s inbox because the date the thread ws started was 10/12/2019 even though the most recent reply in that thread is only a couple days old now.
Is there a Discourse setting that can help alleviate this? Is this something on on mail server side (mailgun), or is it a problem with how Gmail receives threads and out of our control?