Email Unsubscribe Tracking

(Robert Brunson-Zimmermann) #1

We send a triggered email via Discourse to all users when a new topic is posted by an admin in a specific section. I assume some users are unsubscribing from these triggered emails and/or changing their email preferences upon receiving the email.

Is there a way to track the number of unsubscribes?

(Jay Pfaffman) #2

You could use the data explorer plugin to search which users are not watching the category.

(Jeff Atwood) #3

Good question, any thoughts here @sam?

(Sam Saffron) #4

Not at the moment but I think a report (and tracking) of where the atomic unsubscribe comes from is interesting

(Robert Brunson-Zimmermann) #5

Hi again.

We were able to use the data explorer plugin to find the users who are no longer watching the category (thanks @pfaffman!). We would also like to find the users who unsubscribe by clicking on “To unsubscribe from these emails, click here” and then selecting “Don’t send me any mail from Squarespace Circle Forum”

Do you have any insight on the best way to query the results for the don’t send me any mail folks?

CC: @Emaddy