In my community, we have a helpdesk team, in addition to our @moderator and @admin teams. The team uses a @helpdesk group to private support via personal messages, and the Tickets Plugin 🎟 to ensure follow up. Currently, automated messages are created, as tickets, from a team member’s own username …

Feature idea: allow groups to send messages, or include a specific group in all messages to specific username

sam (Sam Saffron) March 19, 2019, 3:05am 10

Yes this is what I am saying

5 Likes

Use group messaging / name for `site contact username`

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