I use Discourse for technical support. My current approach has been to use a pre-filled template for support topics. However many users are not familiar with markdown formatting, how comment fields work, and sometimes just ignore it altogether so there’s wasted effort asking for information later on…

Form-fields for topic creation rather than a text box

Falco (Falco) October 16, 2023, 7:14pm 13

Topic		Replies	Views
Use a form to make a topic support	9	1638	October 16, 2023
[PAID] extra input fields for new topic marketplace	4	1497	July 7, 2020
Anyway to make Forms in Discourse - One Category? feature completed	13	1962	October 16, 2023
Create a pop-up with form that populates User Fields support	2	253	October 16, 2023
New Topic template form, like GitHub Issue templates? support	5	1173	October 16, 2023