I use Discourse for technical support. My current approach has been to use a pre-filled template for support topics. However many users are not familiar with markdown formatting, how comment fields work, and sometimes just ignore it altogether so there’s wasted effort asking for information later on…

I think Custom Wizard Plugin 🧙 can do something like that

I looked at this - it appears to just be for user signup and onboarding? Rather than as a form that the user is asked to fill out on a per-thread basis depending on topic. Or if it can do the latter, the documentation is unclear about how to go about achieving this. It lacks any kind of tutorial for…

Did you follow their link to the Docs - Pavilion ? It seems to be rather thorough. You can also install it and test it out for yourself?

I did. Their documentation is like a man page - a seemingly complete reference but not a good guide for how to actually accomplish tasks. I installed the plugin and could figure out how to set up a sign up wizard (not what I want), but not how to make ‘structured’ new-thread ‘wizard’. It also genera…

If you have a budget, you can post in Marketplace . To add an interface with custom fields for some categories and then have those become part of the topics in those categories is likely in the $5k-15k range, depending on how much flexibility there is in creating the fields, and how well it’s covered…

[image] You should be able to set this in the category (I’m not sure, I haven’t used this feature myself)

Aye that was the bit I was struggling to find, thank you.

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Falco (Falco) 16 באוקטובר,‏ 2023,‏ 7:14pm 13

We just released Introducing Form Templates

נושא		תגובות	צפיות
Use a form to make a topic Support	8	1905	16 באוקטובר,‏ 2023
Forms on Discourse Support form-templates	3	2098	13 ביוני,‏ 2022
Is there any means, tools or features... so we can create and use a template for threads? Feature	1	719	8 באפריל,‏ 2022
New Topic template form, like GitHub Issue templates? Support	4	1509	16 באוקטובר,‏ 2023
Have users complete form when creating a topic? Feature completed	10	2167	16 באוקטובר,‏ 2023

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