I use Discourse for technical support. My current approach has been to use a pre-filled template for support topics. However many users are not familiar with markdown formatting, how comment fields work, and sometimes just ignore it altogether so there’s wasted effort asking for information later on…

Campos de formulario para la creación de temas en lugar de un cuadro de texto

Falco (Falco) 16 Octubre, 2023 19:14 13

Tema		Respuestas	Vistas
Use a form to make a topic Support	9	1796	16 Octubre 2023
Forms on Discourse Support	3	1829	13 Junio 2022
Is there any means, tools or features... so we can create and use a template for threads? Feature	1	677	8 Abril 2022
New Topic template form, like GitHub Issue templates? Support	5	1345	16 Octubre 2023
Have users complete form when creating a topic? Feature completed	11	2023	16 Octubre 2023