We’re about to launch a forum for the users of our SaaS customer service tool. I don’t want to let everybody in at the beginning (we have quite big base of our users), I think it’s better to invite personally around 100 users, see what it’s working and what isn’t, ask for feedback and then invite anybody else. So, here’s the plan:
- We make our forum pretty
- We start by ourselves some discussible topics, that might be attractive for our users
- We send personal invitation to around 100 our most active users asking to check it out, use it, let us know what they think (there’ll be a special topic about the community)
- We let everybody else in.
Please let me know what you think guys