I have a user that was repeatedly insulting other users (mainly using below-the-threshold passive-aggressive barbs). After about 2 years of practicing “respond to the content not the tone”, I decided to suspend him indefinitely after a particularly bad episode.
Fast forward a month to now, and I get an email from this user with a long apology giving hard life experiences as the cause for his behavior. He ends the email with a request to be allowed to participate once more.
I suppose my options are:
- Un-suspend his current account.
- Let him create a new account for a fresh start with no past.
- Refuse the request.
Does anyone have any advice or experience with this kind of situation? I want to give him a second chance but I must admit that I’m a little apprehensive but that might just be due to my lack of confidence in these matters. I guess I just want a second opinion because even though I am the owner of a (quite active and diverse) forum (thank you, Discourse!), I constantly feel like I have absolutely no qualifications for the job especially at this level. Discourse moderation should be taught in schools!