Handling email complaints and bounces? exiting AWS SES sandbox?

i’ve been stuck in SES sandbox purgatory for a few days without a response except for the initial automated one.

i’m looking for two things.

  1. tips on how to get out of sandbox and
  2. how do i actually achieve what they want in terms of handling bounces and complaints?
    • assuming i can get VERP working, that handles bounces in an automated way. i would think that’s fine for them.
    • how are complaints handled in an automated, closed-loop way though? what answer are they looking for?

i saw this topic, and it sounds like the instructions might be out of date:

here’s my support ticket


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it was denied! darn.