The two responses above could be considered derailing, not staying on topic, even though they are civilized,but the topic is not effectively defined, its broad, like the Casablanca test you know trolling and derailing when you see it,
Discourse has some great built in features
- Mute option
- PM system
- Warning systems
- User to user flag system
Do we as admin push these?
Some trolls may not in fact be trolls but behaving normal for their culture , should we punish them?
Its a good topic @DrBB and I’m sorry you have the issues, hope we can help , I know I can take from this to help manage my home forum 