Hi, we have one customer whose mails are regularly bouncing. We are in contact with her and her mail provider. The mail provider now asks for the original mail we have sent, I think to train the spam filter. But I have no idea were to search for the original mails. Any help? Best, U

Found a solution. I changed my sending provider to ElasticMail. There I have the opportunity to send all mails to a bcc address which is useful from time to time for me.

In Admin/Email/Bounced you can scroll down to individual bounced emails for a user - one at a time. Note that you have to click in the “Email type” column for the particular email you wish to see the results for. It will show all the details about the bounce, but you’d have to do a lot of copy and p…

Thanks @JimPas , but that fields contain the bouncing message. What the mail provider requests is the original message sent to the user. Any idea on that? Uwe

I don’t believe Discourse would save a copy of every message sent as that would require a lot of storage space - especially for large forums. Maybe a team member can weigh in here if I’m wrong, but that’s the impression I have.

A way to somehow save mails for 24hours or just the messages sent to a specific user would be perfect.

Como posso salvar e-mails originais de contas com problemas de bounce?

Suporte ao Produto

JoshuaJoma (Joshua Joma) Fevereiro 7, 2020, 3:10pm 3

Obrigado, @JimPas,

mas esses campos contêm a mensagem de bounce. O que o provedor de e-mail solicita é a mensagem original enviada ao usuário.

Alguma ideia sobre isso?
Uwe

Tópico		Respostas	Visualizações
Where do I find details about bounced emails in Discourse? Product Support	7	1844	18 de Dezembro de 2020
Support for contacting users whose emails are bouncing Feature	6	1318	20 de Agosto de 2018
Surface data about users with too many bounces Feature	23	3206	21 de Julho de 2017
Error logs for bounced email Product Support	0	32	14 de Agosto de 2024
Bounced Email Info Not Found Product Support email	6	318	24 de Março de 2025

Como posso salvar e-mails originais de contas com problemas de bounce?

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