Hi, we have one customer whose mails are regularly bouncing. We are in contact with her and her mail provider. The mail provider now asks for the original mail we have sent, I think to train the spam filter. But I have no idea were to search for the original mails. Any help? Best, U

Found a solution. I changed my sending provider to ElasticMail. There I have the opportunity to send all mails to a bcc address which is useful from time to time for me.

In Admin/Email/Bounced you can scroll down to individual bounced emails for a user - one at a time. Note that you have to click in the “Email type” column for the particular email you wish to see the results for. It will show all the details about the bounce, but you’d have to do a lot of copy and p…

Thanks @JimPas , but that fields contain the bouncing message. What the mail provider requests is the original message sent to the user. Any idea on that? Uwe

I don’t believe Discourse would save a copy of every message sent as that would require a lot of storage space - especially for large forums. Maybe a team member can weigh in here if I’m wrong, but that’s the impression I have.

A way to somehow save mails for 24hours or just the messages sent to a specific user would be perfect.

Comment puis-je sauvegarder les e-mails originaux provenant de comptes rebondis ?

Assistance produit

JoshuaJoma (Joshua Joma) Février 10, 2020, 12:41 5

Un moyen de sauvegarder les e-mails pendant 24 heures, ou simplement les messages envoyés à un utilisateur spécifique, serait parfait.

Sujet		Réponses	Vues
Where do I find details about bounced emails in Discourse? Product Support	7	1844	Décembre 18, 2020
Support for contacting users whose emails are bouncing Feature	6	1318	Août 20, 2018
Surface data about users with too many bounces Feature	23	3206	Juillet 21, 2017
Error logs for bounced email Product Support	0	32	Août 14, 2024
Bounced Email Info Not Found Product Support email	6	317	Mars 24, 2025

Comment puis-je sauvegarder les e-mails originaux provenant de comptes rebondis ?

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