We are in the process of migrating away from a fully public mailing list, which now receives almost zero traffic in favor of our extensive Slack community. The list used to be our major source of all communication. With Slack these last few years, users will ask intense conversations move to a different channel in good faith so they can continue what they are doing uninterrupted by loud online conversations.
We have a Discourse, which is going through early growth and adoption. Sometimes conversations get heated. We have a Safe Channel (Trust 0, Logged in Users Only) for moving tough talks out of the public www index, but we still need to show users the benefits of embracing it. Some users are feeling moving these conversations is unexcellent, while others are feeling it is unexcellent to not move the heated thread after they’ve requested it. In addition, we have those who simply do not want to partake in these conversations.
What are your suggestions for helping us transition over to a forum where people can share frustrations, but also handle them in a manner that does not always dominate our public, visible forum of community volunteers. We are short on staff and moderators, so best to find a respectful solution the community can all adopt in good faith. Let me know!