What do you do when you have a single topic that becomes too long, but you cannot split it because the conversation is still relevant?
How do surface replies that are good but hidden in between other replies? Example, on our website we have a section where people can vote for features. Users keep on saying “I want this” followed by an occasional good comment. This good comment gets lost because there’s no way to upvote similar to Reddit.
If people use the like feature appropriately then the topic summary should do the trick here.
What Hawk said is correct, also, you may want to issue some rules for the category (I assume this is a category, like “possible new features”) so that each topic is a single feature request. Allowing people to kitchen sink infinite feature request replies into the same topic isn’t going to go well for anyone.
I was looking at a specific example in your forums Real Time Streaming Protocol (RTSP) - Roadmap - Wyze Community and have some advice:
Don’t be afraid to prune out mess. If you treat every reply a special forever protected snowflake and never prune when 3 people post: +1 for the RTSP. in a row, you are setting yourself up for failure.
Don’t be afraid to split out great conversation. If you notice a great reply that deserves a dedicated topic, move it to a new topic. This encourages conversation in the right spot.
Don’t be afraid to edit the OP (first post) and provide a quick summary of where stuff is at and any big milestones potentially linking to other conversation.
Overall, a 94 post topic is not a huge drama, people can work through it… but once a feature request with voting has 100s of posts, something does not feel right.
Love those advice. I do it every day. The last one is great, especially for “tell us your experiences/tools” topics
Splitting out a new conversation permits others to notice it and chime in
Oh thanks very much!
I have always been wondering what posts were kept in that summary!
Prune? Do you mean extract all RTSP related posts and put them in a new split topic?
Well depends on the content … there are two types of people in the world … the “deletionist” and the “preservationist”.
The “preservationist” believes that all content be it “LOL +1” posts or “here is a random picture of an ant” MUST BE PRESERVED or disarray will be created in the universe.
The “deletionist” believes all content must have utility and add to the conversation, off topic / out of date stuff has high potential of being long term search mines so they should be deleted.
In reality as a moderator you are somewhere on this spectrum. If you are hard core “preservationist” odds are you will split. If you are hard core “deletionist” you will delete.
There’s a third option
This takes a fair bit of work versus the other two options though, which is why it is rarely pursued in the wild.
The problem of the “deletionist” is that people are always frustrated or angry when their posts are deleted, it is natural feeling.
And then you may get angry topics, repeated topics, people leaving slamming the door, etc.
More and more things to delete and more and more frustration.
I usually like to have multiple topics for the same subject.
A lot of the time, even if an old topic has useful information, it also tends to have a lot of outdated information which only serves to confuse people and when you’re in the world of software or administration, this can result in a lot of misunderstandings you’d rather not have.
That’s just my view on it though.
モデレーターとしての唯一の動機が「全員を幸せにすること」だけだと、結果として誰も幸せになれないこともあります。
優れたモデレーターは、定期的に厳しい決断を迫られます。その決断は一部の人の心を傷つけるかもしれませんが、運営するコミュニティにとっては有益なものです。
ユーザーを禁止し、コンテンツを削除し、トピックを統合または閉鎖し、時には議論のトーンを設定するために介入する必要があります。
これは過去にも似たような議論があったもので、おそらく何も結論は出ないでしょうし、どの「側」も一ミリも立場を変えることはないと思います。しかし、あえて言わせていただくと、私は強く反対します。これがあらゆる独裁者や虐殺、そしてあなたが挙げたいかなる事柄の背後にある論理です。たしかに、ここではごく一部の ASCII 文字の削除について話しているだけですが、それでも「偉大な人々」が「強い決断」を「必要とする」という信念、それが一部の者には悪いかもしれないが全体としては「より大きな利益」になるという考え方は、本当に嫌悪します。「彼らを信じろ、彼らは知っている。被害者よりも、あなたよりも、おそらくは誰よりもよく知っているんだ」と。もしかしたら、今回のケースもそうなのかもしれませんし、私はそれを否定するわけではありません。
悪意はありません（どこかに書いておく必要があると感じたので…）。少しは役立つことを願っています。もちろん、あなたのフォーラムですから、ルールも運用方法もあなたが決めます。最終的には、人々は去ることができますし、最初から来たのが彼らのせいだという見方もあります。
お許しください、私は「保存主義者」です、もしかしたらやりすぎかもしれませんが。私がすべてのフォーラムのオーナーや管理者に強く提案したいのは、フォーラムやそのコンテンツ、そしてユーザーをどう扱うにせよ、最初からこれを非常に明確にすることです。言ったことは実行し、実行したことは言う。そうすれば、たぶんすべてはうまくいきます。誰もが知っており、警告されており、それに応じて行動できます（30 日後に自動的に削除されるトピックについては、明らかに告知されているようです。その中で投稿するのは自己責任です。確かに、これは認めます）。