How quickly are notifications sent?

Product Support

AI-generated summary

The discussion explores how quickly notifications are sent after a post is made, particularly focusing on email notifications. itsbhanusharma explains that a configurable delay prevents immediate notifications, with the setting email time window mins controlling this. Decorbuz notes the default delay is around 15 minutes or less, while maiki clarifies the settings are found under /admin/site_settings and includes personal email time window seconds. JammyDodger confirms the default for email time window mins is 10 minutes, with personal email time window seconds at 20 seconds. ganncamp confirms their settings are at defaults and expresses relief. Decorbuz humorously acknowledges being close, and itsbhanusharma adds that email delivery itself can take seconds to hours, affecting perceived timing.

1

Hi,

How quickly after posting are notifications sent? I just posted publicly something that was meant to be a whisper (no clue how I managed that) & then immediately deleted the post. Did the user get an email with my not-for-public-consumption reply?

2

There generally is a (configurable) delay between a mention being made ane the notification being sent to prevent this kind of situation. Whether a notification was sent or not will depend upon the configured delay and the fact that the user was online or not.

Edit: the setting is called email time window mins

3

On average, it seems to be a delay of about 15 minutes or less. I assume that’s the default setting?

4

Oh snap, email time!

:email: :timer_clock:

Ahem… I meant to say, “email time”, as in /admin/site_settings/category/all_results?filter=email time, will show you a couple of settings, the one @itsbhanusharma mentioned and another one for personal messages.

  • email time window mins
  • personal email time window seconds

Note: they are named “mins” and “seconds”. :slight_smile:

5

I believe the default for email time window mins is 10 minutes:

And, just to be thorough, the default for personal email time window seconds is 20 seconds. :slightly_smiling_face:

6

Thanks y’all! Fortunately, our settings are still at the defaults:

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whew!

7

Ah, so I was mostly correct… :grin:

8

You were off by 5 minutes (50%) which is due to the fact that email processing and delivery takes anywhere from 30 seconds to 3 minutes these days. In some exceptional cases it could be hours before an email arrives.

9

In my defense, I did say “15 minutes or less” in my reply… :wink: