I’ve got a question about an alert which popped for some of the users on a Discourse-based forum I’m managing.
One user told us: “an alert popped up and told me that I had contributed 29% to the thread and that maybe I should give some time or space or something for others to get a chance to comment.”
While we understand how this alert makes sense in general, it’s not useful, and in fact a little problematic for the forum we run. The question is: how can I suppress this warning?
A little background:
The forum is oriented to trauma survivors (PTSD), and was designed to give trauma survivors (and others dealing with mental health issues) a safe, confidential place to freely discuss what they were going through, and have a place to speak with other survivors for support.
The entire premise of the non-profit which is supporting the website is that these people are (more often than not) NOT believed and NOT listened to, and the motto of the organization is “We believe you”, and the founder’s goal is to help other trauma survivors tell their story.
So hopefully you can understand why having a pop-up alert tell our users that they’re perhaps talking too much and not allowing others to talk is undesirable and detrimental to the purpose of the forum. The users who brought it to our attention cried when they saw it, and became self-conscious about using the forum - again, not what we need to happen in this population.
But I have been unable to find any options which would allow me to influence alerts like these.
Can anyone give me information on this alert (I haven’t seen it myself), and any idea on how to change or disable it?
BTW - Discourse has been excellent for helping this particular community thrive and grow. Ya’ll should be proud of the real benefit the forum is providing these people dealing with the consequences of trauma. Ours isn’t the only trauma-related forum out there, but Discourse’s design has done a lot to facilitate a real community that we feel was lacking in the other trauma forums. Thank you!