I’ve had my forum online for less than 6 months but it’s growing everyday.
But today, I had my first “shiller” (or whatever the term is). Basically, someone who joins signs up and leaves a reply in a post leaving a link back to their product or service. Classic reply example:
You have highlighted a common issue. Some customers are not comfortable with [Problem]. We purchased a [Product] from [Company] and that really helped us. They have an amazing reputation and their customer service is spot-on, checkout [Link to Product].
In my case today, it was really obvious because he/she switched from “We purchased…” and ended with “We now offer a convenient…”. That mix in language speaking from the alleged customer to the sellers perspective tipped me off.
Normally, these can sometimes be pretty hard to spot if done correctly. How do you deal with these people? I just don’t want to upset any genuine users by flagging their genuine replies or posts.