Mise en œuvre de KCS

[IAmGav (Gavin Perch)]

@marceld

Une idée serait qu’un agent crée un sujet dans une catégorie privée pendant que son cas est traité. Une fois terminé, le sujet est verrouillé.

Vous pouvez mettre cela en œuvre avec 2 plugins :

1. Le plugin Discourse Assign

Discourse Assign

Summary Discourse Assign provides the ability to assign topics and individual posts (both private and public) to a user or group. Install Guide This plugin is bundled with Discourse core. There is no need to install the plugin separately. Features Discourse Assign adds a “tag like” annotation on the topic list and topic header with the username of the assigned user. [image] It allows you to assign topics to users and list all of the assigned topics…

2. Le plugin Discourse Solve

Discourse Solved

Summary Discourse Solved allows users to accept solutions on topics in designated categories. Install Guide This plugin is bundled with Discourse core. There is no need to install the plugin separately. Enabling Solved The Solved plugin can be enabled from its settings, accessed from your admin/plugins page: [admin/plugins] After enabling the plugin, to switch on Solved for all categories use the allow solved on all topics site setting. Alternati…