I’d like to change the email subject for support group PMs to make it more obvious to users that they are talking privately with us. (Even better would be a default change like described here: Include group name in group PM email subject by default ) Choices that would work for us: Add a hard-code…

The group in subject site setting that might accomplish what you are looking for. When that setting is enabled, the email subject line will, by default, contain the name of the first group in the PM. As an example, here’s the subject line of a PM I sent to my ‘Eurorack’ group to test the setting: […

Thank you - that looks like what I need. I’ll let you know how it goes.

OK, have things working as we wanted. As I assumed, I also needed to adjust the email templates used for PMs to include %{optional_pm}. Follow up question: At the time this first came up, it was because users who posted a PM to our support group were seeing subject prefixes in reply email notificat…

Appears email notifications to non-group members for messages that originated via email forwards aren’t getting the prefixes (custom subject lines). Messages created through the Discourse site do result in notifications with the custom subject lines. Is this expected?

Incluir nome do grupo ou outra string personalizada para PMs de suporte

Suporte

lisabos (Lisa Bos) Janeiro 6, 2021, 2:07pm 4

Obrigado — parece ser exatamente o que preciso. Vou te avisar como fica.

Tópico		Respostas	Visualizações
Include group name in group PM email subject by default Feature	1	689	20 de Julho de 2019
Group name in email subject for notification mails Feature	7	2192	21 de Agosto de 2018
Alternative subject for group pm email notifications Feature	8	2835	7 de Março de 2018
Add Group name to the email subject line and footer Feature	2	459	2 de Fevereiro de 2022
1 to 1 PM vs Group Messaging Support	8	2671	20 de Fevereiro de 2017

Incluir nome do grupo ou outra string personalizada para PMs de suporte

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