Linking comments

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Linking comments Discussion Summary

Ranjan asks if it’s possible to link comments together to create a threaded conversation, even if the replies weren’t initially directed to the correct post. JammyDodger suggests using the enable filtered replies view admin setting, which can help, but relies on the replies being direct responses to the original post.

Ranjan explains that the issue arose from a team collaboration effort to create a FAQ, where participants replied to the main post instead of the individual questions. JammyDodger notes that there’s no straightforward way to redirect a post to a different reply after it’s been published, but proposes some possible workarounds.

tobiaseigen suggests an alternative approach: moving the FAQ into the first post of a topic with DiscoTOC enabled to create a hierarchical structure, and making the post a wiki to allow community contributions. An example of this approach can be seen in the Namati community FAQ.

1

Team,

If some comments in the post dont appear directly replied under the intended post as response. Can they be linked together to seem like replied to the exact question.

e.g.

question A
question B
question C
Answer A
Answer B
Answer C

Need to make it look and read like:

question A>>
Answer A
question B>>
Answer B
question C>>
Answer C

2

There’s the enable filtered replies view admin setting that may help.

enable filtered replies view
enable filtered replies view1080×1098 127 KB

That provides a filtered view of just the replies to the selected post when you click the button circled in blue:

Filter reply - before
Filter reply - before1080×1847 139 KB

Filter reply - after
Filter reply - after1080×1679 131 KB

Though it does rely on ‘Answer A’ being a direct reply to ‘Question A’, and not just a general reply to the topic.

3

Thanks @JammyDodger for the suggestion. Yes, that works correctly even now.

The scenario is I asked the team to create a FAQ and now its not connected to the right question.

Looks like the participants missed replying to the individual poster and ended up replying to the “reply” button on the main post.

Is there a way to link them up?. Since it was a big collaboration effort, redoing is impossible.

4

Hmmm. :thinking: I don’t think there’s a way to direct a post to a different/specific reply after it’s been published. There maybe some scope to add a new post directed at the right reply with a copy/paste of the original text, and then ‘change ownership’ to the right user? Or possibly some ‘move post’ juggling? None are particularly elegant solutions though, and I think a lot depends on the current format/sequence of the FAQ topic.

Have you got a link you can share?

5

Can you move the FAQ into the first post in a topic, with DiscoTOC enabled to give it a nice hierarchy? The post can also be a wiki so anyone in the community can contribute to it.

This is how we did it in https://community.namati.org/faq and it reads quite well.