Managing feedback & suggestions

As expected, we’re getting a ton of great feedback and suggestions from our community. We’re currently using tags to keep it organized. We also turned off the voting feature because folks were getting it confused with the heart “like” feature (they weren’t sure in what instance to use which one).

Curious to hear how others are managing their customer feedback on the forum. Are you using the voting system, tags, both, or something else?


Mostly we try to keep feedback in the default category “Site Feedback” that is pre-installed on every Discourse instance.

Then you could search / sort by likes in that category to see which open topic feedback is the most popular, and close the topics that have been resolved.