We’ve been thinking about using Discourse as a support forum solution for our product. We need a similar feature where TL0 (new) users should be able to post a topic into a “Private Support” category. This category should be visible to all users but topics posted into the category should only be visible to the original poster and “staff” (or some other blessed group).
Without this feature I don’t think we can use Discourse as a product support solution. Sometimes people want to request support but don’t want to do so in a public way. They could just send us an email but then that makes it difficult for a group of people who can respond to know what other support staff have said.
Group private messages could also solve this problem but:
- Trust Level 0 users can’t send PMs.
- There is no “send private message to group” action when viewing a group.