I posted this here Get notified of new topics, but not posts
but that pretty much got lost. Would it be possible have a new group notification mode that posts about new topics but not for replies, unless the user actually replied to it?
The usecase is to pretty much make support handling perfect: We want to know when there are new posts, but once someone starts dealing with a post, it’s that person job to finish it, the others shouldn’t be notified of changes.
Maybe at some point, but I have a bunch of stuff that is way ahead of this.
- Live refresh on groups filter (so new stuff streams in like the front page)
- Optionally allow you to show excerpt of last post on group mail boxes
- A filter for “stuff you are involved with” like archived
There is also, an option of a plugin that allows you to “assign” stuff but not on my roadmap quite yet.
…did anything ever come from this idea?
There are quite a few similar workflows you can get with the assign plugin and tagging.
At the moment any user can “watch first posts” / “watch” / “track” all new messages to a group.
@carlokok is there actually anything left to do here?
I think the “watch first posts” covers this yes (that wasn’t available when I posted this). Thanks!