Highlight posts by a specific group

(Bas van Leeuwen) #1

I’d like to keep track of and expedite answering posts created by people from a specific company (email-domain).

I’m able to find these posts in de data-explorer, but I don’t have any way of pinging me if a post appears.

Solutions that would be good:

  • Ability to search, then I can put them on our lovely auto-refreshing display
  • Notification
  • Ability to download the .csv file from the dataexplorer on a static url

I seem to remember that meta does something similar for questions asked by customers, but I can’t seem to find the post anymore.

(Robert McIntosh) #2

You could create a customer-specific group - it can be configured to match them via their domain.

You would make this a private group and have an associated category visible only to this group, which you would mark as ‘watching’ to get notifications.

Is this the sort of thing you mean?

(Bas van Leeuwen) #3

Ah yes, thing is, I’d ideally like to keep it a bit secret from them :slight_smile:
Creating a group wouldn’t be a problem, but I’d prefer it if I don’t have to force them to deviate from the normal behaviour and just participate in the forum (and are then amazingly well helped).

(Vinoth Kannan) #4

By listening to the post_created events you can check the user and create custom notifications in a plugin.

Then you can create a group which is only visible for “Group owners and admins”. And you can view all member activities in /groups/[the-company-group]/activity/posts.

(Bas van Leeuwen) #5

Perfect, this is exactly what I am looking for! :slight_smile:

(Vinoth Kannan) #6

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