I’m admin and I’ve been testing discourse before we send out actual invites to members. As far as emails, it works. Test email works. It also works when I send out invites and passwords requests. It doesn’t work when someone mentioned someone else (yes ‘Send an email notification even when the use…

We’re not aware of any issues with email notifications. As you noted, the setting Send me email notifications even when I am active on the site should be checked for every single user involved if you are testing this – because the default Discourse behavior is that we never email a user who is …

This seems to work now. It was a tad annoying to do testing but what did help was putting ‘email time window mins’ to 0. Thanks.

That will work, but any edits people make to the posts won’t get through as there’s no time allotted for edits. I suggest leaving it at least at 1.

You can default that preference to on (email me notifications even if I have a browser open actively pinging the website) in your Admin, Site Settings if desired. That will only change the preference for new sign ups, though. Be careful with this, as users could report your site for email spam if …

Thank you for the warning - at the moment we’re a small community, and it’s important that people get notified if they’re mentioned. How long before the notifications go out?

As mentioned above, this depends on the edit grace period. You can shorten the edit grace period in Admin, Site Settings to accelerate the notifications. But I don’t recommend setting it lower than 1 minute. And just as a reminder, for existing users, they must edit their user preference. Only new …

cool, thanks! I just went through and changed everyone’s preferences to receive by default.. we’re a new community and just getting going. Trying to reduce friction.. and having this on by default reduces new user friction IMHO :slight_smile: thanks!

It will absolutely start to double notify folks that are active on the website. So as long as you are clear about that.

[image] codinghorror: It is typically the case that the person who “didn’t” get an email notification had a browser open, pinging the site. Is there any desire among the team or have there been any other discussions about what it might take to improve what “active” means ?

Not receiving emails when mentioned or when someone replies to a topic I created

Soutien

Jason_Schleifer (Jason Schleifer) Juin 18, 2016, 7:15 5

We are having the same problem.. is there a way to enable this on by default?

Does Online / Offline Status Affect Email Notifications?

Sujet		Réponses	Vues
Instant notification for every new topic/reply Feature	9	4557	Août 29, 2014
Feature question: Can discourse be configured to send responses as email Feature	4	1096	Août 24, 2017
When are users notified via email? Community Building	9	1213	Novembre 11, 2020
User gets digest, but no other emails Support	2	648	Juillet 25, 2016
I'm not receiving any notification emails Support	3	113	Mars 18, 2025

Not receiving emails when mentioned or when someone replies to a topic I created

Sujets connexes