I’ve setup the reply by email address settings as listed in the thread below, EXCEPT I’m unable to change the reply by email address
NOTE: I’ve setup everything else according to the post, to include the correct polling port (995), polling host (pop.gmail.com) and the accurate username/password combo (plus SSL enabled).
The field contains the following
replies+%{reply_key}@example.com
When I try to change it to
team+%{reply_key}@custom.com
I receive the following error
I’m currently receiving a polling error via AWS SES (our transactional email service) every 5m (POP3 polling frequency) and I’m guessing it’s because the reply by email address is incorrect, BUT I can’t change it. Help?
Hey @jaming that isn’t the issue. The issue is that the ranges of accepted domains in that field box doesn’t include .gov
However, I assume, as long as the transactional email service (e.g. SES, Mandrill) can accept incoming email, it doesn’t matter if the notification_email email is the same as the reply by email address or not
Okay, I can repro this case, and it’s not specific to .gov domain.
@jaming is correct, this is because notification email setting is same as reply by email address.
Let’s say I set notification email to “team@discourse.org”, now I can’t set reply by email address to “team+%{reply_key}@discourse.org”, it will generate error as per this code:
Can we improve the error message in this case? I agree this is an important safety feature otherwise @stroupaloop would have set up a cascading reply disaster, a sort of … loop
