Notificación fantasma en la app DiscourseHub

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For a week or so, I’ve had a single notification (green) count badge shown in my DiscourseHub app. Similarly, an iOS update count badge of 1 is shown on my homescreen against the app

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In the forum itself I have no notifications, and no unread messages.

This is driving my OCD and notification-dopamine cycles really crazy. Any suggestions on how I can find the root cause?

I’ve tried reinstalling the app. That didn’t help.

Also looked at the https://forum.caption.me/notifications.json endpoint but all the notifications there were "read":true

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Try getting another notification there, then using Dismiss All. That might kill your phantom notification :ghost:

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Great idea @Firepup650. I tried this and initially it didn’t seem to work. Then I swiped to delete my forum from DiscourseHub and re-added it. At that point there were zero notifications. Problem solved! Many thanks.

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I have same. Came after I moved messages between channels. This is an issue that bothers DiscourseHub every now and then. It was away quite a time but I reckon it came back after latest update of the app.

Sure, deleting an instance is one solution. I hate it because it breaks order of forums and I’m working on muscle memory :smirk:

It will go away after some time, on my forum it takes one week if I’m remembering right my settings.

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It is possible to re-order the forum list by long-pressing and dragging

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Oh no! The phantom notification is back :sob:

Seemed to correspond with a timed bookmark reminder - I wonder if the bug relates to that feature?

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I’ve got the same experience, it seems to be linked to private messages not being seen as read.

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I had the same problem. It didn’t seem to be clearing after a week so I’ve just removed the forum from DiscourseHub and added it back again. Notification cleared.

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The mobile app shows an outstanding notification, both in-app as a number 1 in a green losenge to the right of the server name, and a corresponding red notification on the app icon in iOS

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I’ve used the desktop ui via chrome to verify I have no outstanding notifications.

This seems like it only started in the last few days or weeks.

Has anyone else experienced this?

PS removed and reinstalled in case it was a data problem

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Try removing the forum from the app and then re-adding it.

Also, this topic is about the same issue:

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Ahh thank you.

I think I’ve been able to reproduce:

Removing and re-adding the server removed the green losenge, but another (private) chat message reinstated it, but reading the related message did not clear the indicator.

S.

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I think I’ve successfully reproduced:

https://meta.discourse.org/t/mobile-app-notification-count/282364/3?u=spdegabrielle

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  1. See there’s a green moderation notification badge
  2. Open forum to find out it’s already been taken care of by another moderator
  3. Notification badge doesn’t go away

The only way I can get this to disappear is to completely remove the forum and re-add it to the iOS app.

So it seems like an app caching issue?

iOS App: 1.8.11
Discourse forum: 3.1.2 (ef3f415439)

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So I’ve successfully reproduce the problem, but how do I log a bug report?

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Let’s combine these two topics and slip them into the bug category to see if we can get someone to take a closer look. :eyes:

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Is this using DiscourseHub?

If so, I think we have another couple of reports on similar that I can merge this one into as well:

I think Red is Review Queue notifications, and green is normal notifications, if that’s relevant too.

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Thanks for the detailed report!

Do you, by any chance, remember where you read the chat message? Was it in the DiscourseHub app?

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Yes, the iOS app DiscourseHub.

edit: got my colours mixed up.

With the red one you have to find the unread item which is like finding a needle in a haystack. But it’s possible.

With the green one removing and re-adding the forum is enough to clear it.

Also see this 3-year-old issue of mine about disappearing badges. iOS app: viewing first forum erases notifications of second - #26 by gingerbeardman

I think there’s something really wrong with the badge system in the app.

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I’ve merged it in. :+1: I think I may have pushed the ‘merge and keep chronology’ to the limits with this topic though, but I think it still makes sense. :crossed_fingers:

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All in the mobile app!