Oh, this is interesting for me. You’re ahead of me (I’m still setting things up) but I also run a support community and was planning on adding a whole lot of user fields to the signup form. But I hadn’t thought about the friction element!
I might have to rethink my approach, and leave those fields off the signup form, but find a way to invite people to fill them in « later ».
Two ideas I have for this:
- we’re going to have « instructions » for new members: do x, do y, boxes we invite them to tick (metaphorically) to get ready to fully participate in the community. This could be one of them, which could be rewarded as a badge or by putting the member in a group (profile questions done!) — which could be a condition for access to some aspects of the community, or simply a practical way to identify members who might need some encouragement or support to respond to those questions
- I have looked into using automation to send members periodic personal messages (auto-responder style), starting from their sign-up date. So maybe one of these messages, a few days after joining, is about filling in that part of the profile, why not with the User Field Prompt component @Moin mentioned, and perhaps in combination with the badge/group condition above to avoid nudging members who has already done it.