A customer pointed out to me that reviewable claiming of flagged posts is applied on a topic level, not on a post level. The intention behind this is made clear by the claim button’s preview text (“claim this topic.”) This seems to mean that once a flagged post has been claimed by a staff member, any subsequent flags for that topic’s posts will be automatically assigned to the staff member who claimed the flag. I can see how this could be useful to allow a single staff member handle multiple flags that are generated with a topic’s discussion gets out of control.
There are a couple of possible issues with this. The first is that it may not be clear to staff members that by claiming a review item they are claiming all subsequent flags that are generated for the topic. It wasn’t immediately obvious to me that this is how the review queue works. If for some reason a moderator claims a flag and then neglects to act on it, the site’s other moderators will not be able to handle subsequent flags unless an admin removes the claim.
As an example, here’s a screenshot of my site’s review queue. I only explicitly claimed the second off-topic item. The first item in the list was automatically assigned to me:
The second issue is that based on my testing, when I take an action on one of the review items in the list, the other review item is automatically unassigned from me:
If reviewable claiming is intended to be applied on a per topic basis and not a per post basis, it doesn’t seem correct that acting on one of the review items would unassign the staff member from the review items that had been automatically assigned to them. I’m not sure if this is a bug, or if it’s the intended behaviour.
I can see from your description where claiming per topic may be desirable in some circumstances and/or for some forums.
On the other hand, we run into the situation where we get surprised by a flag being assigned to someone who claimed a flag days or even weeks earlier. That moderator may not be active when the new assignment is made (eg. vacation, etc.).
Perhaps the best solution would be to have an Admin Setting that let’s the admins choose whether claiming is done on a per topic or per post basis.
We don’t want to turn claiming off entirely because we find it very valuable in preventing duplication of effort in researching flags and queued topics before acting, and preventing one mod from acting on a flag while another mod is considering it.
El primero es decidir si debe haber una opción para permitir que la reclamación de publicaciones marcadas ocurra en el nivel de publicación. Actualmente, si un miembro del personal reclama un elemento de revisión para alguna de las publicaciones de un tema, los elementos de revisión para cualquier otra publicación del tema se le asignan automáticamente. Permitir que los elementos de revisión se reclamen en el nivel de publicación en lugar del nivel de tema es el cambio que solicitó @Loki.
El segundo problema es algo que noté mientras investigaba esto. Como se mencionó anteriormente, si se generan varios elementos de revisión para un tema y un miembro del personal reclama uno de ellos, todos los elementos de revisión del tema se le asignarán automáticamente. Tan pronto como el miembro del personal actúe sobre un elemento de revisión (esté de acuerdo, en desacuerdo, etc.), todos los elementos de revisión del tema que se le habían asignado previamente se desasignarán automáticamente. Esto me confundió cuando lo vi, pero posiblemente sea el comportamiento previsto.
