Relevante Berichte für Discourse als Ticketsystem?

[tknospdr (David Muszynski)]

I’ve been working on a replacement for our company’s ticketing system using Discourse.
I know it has a lot of built in reports, but I’m not sure what is germane. Is anyone here using the software in that way already able to offer a list of reports that show the type of information that a dedicated solution like ZenDesk would have?

[merefield (Robert)]

Be sure to check out my workflow system:

Discourse Workflow

Summary A workflow system for Topics that implements a configurable multi-stage process Repository Link https://github.com/merefield/discourse-workflow Install Guide How to install plugins in Discourse Enjoying this plugin? Please it on GitHub ! [A person in a business suit is writing on a piece of paper with a pen at a table, pointing at a graph. (Captioned by AI)] [The image depicts a purchasing workflow t…

Which has an audit report and a workflow state report out of the box.

[NateDhaliwal]

(Not really reports, but is kind of related)

See:

Tickets Plugin

Repo Summary This plugin adds a ticketing system to Discourse. It requires tagging to be enabled and works best alongside the Assign Plugin. It is based on @tobiaseigen’s original spec, and has been built in collaboration with @tobiaseigen and an awesome Ruby for Good team, for the benefit of both Namati and the Discourse community. Notes When you install the plugin, three new tag groups are added tickets_priority, tickets_reason and tickets_status. Add tags to these groups (at /tag_group…

Using discourse as ticket system, so no balls are dropped

I know there are other topics here floating around about using discourse as a ticket system, but I thought I’d start a fresh one to give a fairly complete picture of how we think discourse can be used with the current functionality, known issues, and what fixes/new functionality might help. This might also be faq material. Would be psyched to discuss with others trying to do the same thing and any workarounds you’ve found that I am missing so far. Also quite pleased to discover a whole genre of…