Informes relevantes para Discourse como sistema de tickets?

[tknospdr (David Muszynski)]

He estado trabajando en un reemplazo para el sistema de tickets de nuestra empresa utilizando Discourse.
Sé que tiene muchos informes integrados, pero no estoy seguro de qué es pertinente. ¿Alguien aquí está utilizando el software de esa manera y puede ofrecer una lista de informes que muestren el tipo de información que tendría una solución dedicada como ZenDesk?

[merefield (Robert)]

Asegúrate de consultar mi sistema de flujo de trabajo:

Discourse Workflow

Summary A workflow system for Topics that implements a configurable multi-stage process Repository Link https://github.com/merefield/discourse-workflow Install Guide How to install plugins in Discourse Enjoying this plugin? Please it on GitHub ! [A person in a business suit is writing on a piece of paper with a pen at a table, pointing at a graph. (Captioned by AI)] [The image depicts a purchasing workflow t…

Que incluye un informe de auditoría y un informe de estado del flujo de trabajo listos para usar.

[NateDhaliwal]

(En realidad no son informes, pero están relacionados)

Ver:

Tickets Plugin

Repo Summary This plugin adds a ticketing system to Discourse. It requires tagging to be enabled and works best alongside the Assign Plugin. It is based on @tobiaseigen’s original spec, and has been built in collaboration with @tobiaseigen and an awesome Ruby for Good team, for the benefit of both Namati and the Discourse community. Notes When you install the plugin, three new tag groups are added tickets_priority, tickets_reason and tickets_status. Add tags to these groups (at /tag_group…

Using discourse as ticket system, so no balls are dropped

I know there are other topics here floating around about using discourse as a ticket system, but I thought I’d start a fresh one to give a fairly complete picture of how we think discourse can be used with the current functionality, known issues, and what fixes/new functionality might help. This might also be faq material. Would be psyched to discuss with others trying to do the same thing and any workarounds you’ve found that I am missing so far. Also quite pleased to discover a whole genre of…

[tknospdr (David Muszynski)]

@merefield

Asegúrate de echar un vistazo a mi sistema de flujo de trabajo:

Lo revisaré, gracias.

@NateDhaliwal

(En realidad no son informes, pero está relacionado)

Ya he construido el sistema, solo busco buenos informes ahora.
Encontré los informes integrados, pero hay algo mal con ellos en mi sitio…

Private topics not showing up in Posts created report

I’m trying to figure out why some reports that should have data points on them are blank. If you look at this screenshot, you can see that I just created a new topic and there is a post under it: [topic-post] And if you look at the report for posts, it says there haven’t been any since Aug 14th, that’s not right. There have been plenty, including the one I just made 40 minutes ago to test with. [blank-report] How do I troubleshoot this?