Rapporti pertinenti per Discourse come sistema di ticketing?

[tknospdr (David Muszynski)]

Sto lavorando a una sostituzione per il sistema di ticketing della nostra azienda utilizzando Discourse.
So che ha molti report integrati, ma non sono sicuro di cosa sia pertinente. Qualcuno qui sta già utilizzando il software in questo modo e sarebbe in grado di offrire un elenco di report che mostrano il tipo di informazioni che una soluzione dedicata come ZenDesk avrebbe?

[merefield (Robert)]

Assicurati di dare un’occhiata al mio sistema di workflow:

Discourse Workflow

Summary A workflow system for Topics that implements a configurable multi-stage process Repository Link https://github.com/merefield/discourse-workflow Install Guide How to install plugins in Discourse Enjoying this plugin? Please it on GitHub ! [A person in a business suit is writing on a piece of paper with a pen at a table, pointing at a graph. (Captioned by AI)] [The image depicts a purchasing workflow t…

Che include un report di audit e un report sullo stato del workflow già pronti.

[NateDhaliwal]

(Non sono veri e propri report, ma sono in qualche modo correlati)

Vedi:

Tickets Plugin

Repo Summary This plugin adds a ticketing system to Discourse. It requires tagging to be enabled and works best alongside the Assign Plugin. It is based on @tobiaseigen’s original spec, and has been built in collaboration with @tobiaseigen and an awesome Ruby for Good team, for the benefit of both Namati and the Discourse community. Notes When you install the plugin, three new tag groups are added tickets_priority, tickets_reason and tickets_status. Add tags to these groups (at /tag_group…

Using discourse as ticket system, so no balls are dropped

I know there are other topics here floating around about using discourse as a ticket system, but I thought I’d start a fresh one to give a fairly complete picture of how we think discourse can be used with the current functionality, known issues, and what fixes/new functionality might help. This might also be faq material. Would be psyched to discuss with others trying to do the same thing and any workarounds you’ve found that I am missing so far. Also quite pleased to discover a whole genre of…

[tknospdr (David Muszynski)]

@merefield

Dai un’occhiata al mio sistema di workflow:

Lo controllerò, grazie.

@NateDhaliwal

(Non proprio report, ma è in qualche modo correlato)

Ho già costruito il sistema, ora sto solo cercando dei buoni report.
Ho trovato i report integrati, ma c’è qualcosa che non va nel mio sito…

Private topics not showing up in Posts created report

I’m trying to figure out why some reports that should have data points on them are blank. If you look at this screenshot, you can see that I just created a new topic and there is a post under it: [topic-post] And if you look at the report for posts, it says there haven’t been any since Aug 14th, that’s not right. There have been plenty, including the one I just made 40 minutes ago to test with. [blank-report] How do I troubleshoot this?