Relatórios relevantes para Discourse como sistema de tickets?

[tknospdr (David Muszynski)]

Tenho trabalhado em um substituto para o sistema de tickets da nossa empresa usando o Discourse.
Sei que ele tem muitos relatórios integrados, mas não tenho certeza do que é relevante. Alguém aqui já está usando o software dessa forma e pode oferecer uma lista de relatórios que mostrem o tipo de informação que uma solução dedicada como o ZenDesk teria?

[merefield (Robert)]

Certifique-se de conferir meu sistema de fluxo de trabalho:

Discourse Workflow

Summary A workflow system for Topics that implements a configurable multi-stage process Repository Link https://github.com/merefield/discourse-workflow Install Guide How to install plugins in Discourse Enjoying this plugin? Please it on GitHub ! [A person in a business suit is writing on a piece of paper with a pen at a table, pointing at a graph. (Captioned by AI)] [The image depicts a purchasing workflow t…

Que inclui um relatório de auditoria e um relatório de status de fluxo de trabalho prontos para uso.

[NateDhaliwal]

(Na verdade não são relatórios, mas estão relacionados)

Veja:

Tickets Plugin

Repo Summary This plugin adds a ticketing system to Discourse. It requires tagging to be enabled and works best alongside the Assign Plugin. It is based on @tobiaseigen’s original spec, and has been built in collaboration with @tobiaseigen and an awesome Ruby for Good team, for the benefit of both Namati and the Discourse community. Notes When you install the plugin, three new tag groups are added tickets_priority, tickets_reason and tickets_status. Add tags to these groups (at /tag_group…

Using discourse as ticket system, so no balls are dropped

I know there are other topics here floating around about using discourse as a ticket system, but I thought I’d start a fresh one to give a fairly complete picture of how we think discourse can be used with the current functionality, known issues, and what fixes/new functionality might help. This might also be faq material. Would be psyched to discuss with others trying to do the same thing and any workarounds you’ve found that I am missing so far. Also quite pleased to discover a whole genre of…

[tknospdr (David Muszynski)]

@merefield

Certifique-se de conferir meu sistema de fluxo de trabalho:

Vou conferir isso, obrigado.

@NateDhaliwal

(Não são realmente relatórios, mas estão meio que relacionados)

Já construí o sistema, agora estou apenas procurando bons relatórios.
Encontrei os relatórios integrados, mas há algo de errado com eles no meu site…

Private topics not showing up in Posts created report

I’m trying to figure out why some reports that should have data points on them are blank. If you look at this screenshot, you can see that I just created a new topic and there is a post under it: [topic-post] And if you look at the report for posts, it says there haven’t been any since Aug 14th, that’s not right. There have been plenty, including the one I just made 40 minutes ago to test with. [blank-report] How do I troubleshoot this?