Reply-by-email: "pop3 polling delete from server" checked, but Gmail keeps messages anyway

Support

AI-generated summary

Reply-by-email issue: Gmail not deleting messages

Canapin is experiencing an issue with the “pop3 polling delete from server” option in their forum. Despite having this option checked, Gmail is not deleting messages after they are published on the forum. The user has checked the inbox content and forum content, confirming that messages are correctly published, but not removed from the inbox.

After further investigation, Canapin discovered that the option “delete the original copy from Gmail” was not set. This option is required to delete messages from Gmail when retrieved by POP protocol. The user is seeking confirmation that setting this option to “delete Gmail’s copy” is the correct solution.

Additionally, Canapin is wondering why the “pop3 polling delete from server” option does not work with Gmail, and whether this is a Gmail-specific issue or a problem with the option itself.

1

Checked since the forum is open and configured:

image

I checked the inbox content, the forum content, and the messages are correctly published on the forum.

However, the messages aren’t removed from the inbox:

image
image2434×694 58.7 KB

Any idea why?

Note: I just checked log mail processing failures to see if it can be of any help for future messages replied by email. It was unchecked by default.

Should I set this option as well?

image
image1559×557 87.4 KB

Sorry it’s in French, but the option says:
When messages are retrieved by POP protocol: “delete the original copy from Gmail”

re-edit (I’m an edit specialist…):
On my other two forums, both Gmail accounts have this option set to “Archive Gmail’s copy” and, indeed, all the reply-by-email emails are archived in the Gmail account. I never paid attention!

image
image578×108 14.2 KB

image
image2498×1369 112 KB

So, two questions:

  1. Can you, sort of, “double confirm” that I need to set this option to “delete Gmail’s copy”?
  2. Why “pop3 polling delete from server” option doesn’t work? Is that because of Gmail’s specificities, and the option would work for other email providers?
2 Likes