I suspect the answer to this is “No” but I figured I’d check to make sure I’m not missing something. We have a category that receives emails forwarded from a shared inbox. This mostly works well but occasionally an email gets “mistakenly” blocked (I say “mistakenly” because the rules are being prop…

To clarify, you’re asking if a user of your discourse install can reply directly to another user via email, rather than have the email be routed via your mailbox to your Discourse install? Or has your shared mailbox appeared in Discourse as a responding user due to the forwarding? Why isn’t the di…

Yeah, sorry, I probably didn’t explain that very well. Let me get specific. We receive an email at support@glitch.com, which gets forwarded along to our discoursemail.com address. Discourse follows its rules properly and rejects the email, but those rules don’t match our needs and we want that ema…

[image] cori: Is there any way for us to reply to that topic and have it go to the original sender? One thing I looked at was whether I could change ownership of the post to a staged user - that wouldn’t work in all cases for us because some of the original senders won’t be staged users, but eve…

Instead of forwarding, can you bounce (send the message to a different destination but keeping it’s headers intact) the message to its destination? (To be honest, I only know of ONE email client that offers this - https://www.washington.edu/alpine/ )

Thunderbird with the Mail Redirect add-on can do it as well.

The tickets plugin might be exactly what we need, but we’re on a hosted Business plan so I don’t think that’s an option for us. Thanks though!

Bouncing is probably the best and less error prone solution… That being said, did you try enabling the enable forwarded emails site setting? That might help with your problem when you forward emails. And another question: What rules are triggered when Discourse rejects emails? Maybe there’s a way a…

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cori Janvier 16, 2019, 6:27 8

This might work, but it adds a layer of … redirection to our process that I was hoping to avoid. Thanks for the suggestion!

Sujet		Réponses	Vues
When forwarding emails to forum, staged user is not the original sender Feature	3	585	Juillet 11, 2019
Allow user to reply-via-email using a different email address than their account email address Support email	2	709	Octobre 4, 2023
Re: Restrict Topic Replies to Topic Owner only Feature	5	1261	Février 19, 2021
Catch-All Issue for Reply in Email Support	6	2145	Mars 12, 2017
Configuring Incoming Email to Create Category Topics or Group Messages Support email-in	8	459	Septembre 2, 2025

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