We are excited to try out discourse to communicate with our relatively small community of users, (usually employees of other businesses, professional freelancers) and partners. Think hundreds of users, not tens of thousands. Much of what we intend to do with the forum is to replace and supplement our existing channels for support, which is often not easy to fit into a ‘ticketing system’ because a lot of the support is discussion about what the best way to do something might be and which could benefit a wider audience in the future.
We are getting ready to say goodbye to Zendesk, and steer people away from emailing support@ and folks personal emails for supporting our professional movie and television post-production products going forward.
While I’m tempted to spin up a digital ocean box because it might be fun, I’m not sure I want the responsibility and our own development team and engineers already have enough on their plates with the details of our business. It took us far too long to get rid of our own mail server, and no one is looking forward to going back to those days.
So I’m likely to get convinced (or perhaps I’ll convince myself) that DIY isn’t the right solution for the company, but I’m still open to considering it at the moment.
If going to a hosted solution, I’m on the fence with heading to Communiteq (formerly DiscourseHosting) vs waiting to see where pricing lands for the service the team here will be offering though.
Curious to hear peoples opinions below or via PM.