Setting up Trust Levels along with Groups

Community Building

AI-generated summary

The discussion revolves around setting up trust levels and groups in a dual-sided marketplace Discourse. Hugh_Roberts wants to simplify onboarding for the support team by limiting their visibility of topics. He proposes using trust levels to restrict access to internal categories and subcategories, but is unsure if this is possible. osioke suggests a guide on using category security settings to create private categories, which may be useful in achieving Hugh_Roberts’ goal.

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I was playing around with the settings and trying to figure out how you might setup a Discourse that has multiple user groups. We are setting this up for a dual sided marketplace (think Uber with Riders and Drivers) and then we have a support team.

For the our riders/drivers, we are using groups and the groups drive the trust levels. This works fine. For my support team, they are getting overwhelmed when joining our Discourse because they are exposed to so many topics from the start. I was trying to figure out how to make onboarding easier for them by blending trust levels and groups. It doesn’t seem like it’s possible… but I wanted to essentially only show certain “internal” categories based on their trust level.

For example:
Internal Category: Access group - Internal
Internal Subcategory 1: Access group - Internal and Trust Level 0, 1, 2, 3, 4
Internal Subcategory 2: Access group - Internal and Trust Level 1, 2, 3, 4

  • Trust level 1+ can create/reply/see

Internal Subcategory 3: Access group - Internal and Trust Level 1, 2, 3, 4

  • Trust level 1 can reply/see
  • Trust level 2+ can create/reply/see

Any ideas on how you might do this? Or how you’ve seen onboarding simplified when new internal users are joining a big forum.

Thanks in advance.

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I believe you’ll find this guide useful:

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