Settings in Discourse

[ondrej]

Hello

For your first point there is a user note plugin

Discourse User Notes

Summary Discourse User Notes provides the ability to share notes with other staff about a user. Normal users cannot see these notes and are designed for staff to be able to privately note down important information other staff may need to know. Repository Link https://github.com/discourse/discourse-user-notes Install Guide How to install plugins in Discourse Configuration The User Notes plugin can be enabled either by the toggle or …

You can disallow users to create messages by unchecking the enable personal messages site setting.

There is also a ticket plugin too

Tickets Plugin

Repo Summary This plugin adds a ticketing system to Discourse. It requires tagging to be enabled and works best alongside the Assign Plugin. It is based on @tobiaseigen’s original spec, and has been built in collaboration with @tobiaseigen and an awesome Ruby for Good team, for the benefit of both Namati and the Discourse community. Notes When you install the plugin, three new tag groups are added tickets_priority, tickets_reason and tickets_status. Add tags to these groups (at /tag_group…