Discourse Assign

official

(Sam Saffron) #1

The discourse assign plugin allows you to assign topics (both private and public) to staff members.

Installation

Add the following line to your container, in the plugin install section

   - cd /var/www/discourse/plugins && sudo -E -u discourse git clone https://github.com/discourse/discourse-assign

About

Discourse assign adds a “tag like” annotation on the topic list and topic header with the username of the assigned user.

It allows you to assign topics to users and list all of the assigned topics.

Site Settings

  • assigns public : out of the box all assignments are hidden from non-staff, if you want non-staff to be able to see who owns which topic, enable this setting.

  • unassign creates tracking post: out of the box when you unassign a topic a post is created in the stream to keep track of the fact it was unassigned, disable to remove the tracking post

  • assigns by staff mention if you would like mentions by a staff member of another staff member to assign a topic select this

  • assign self regex if you would like to use a magic phrase to assign stuff to yourself add a regex here

  • assign other regex if you would like to restrict it so only mentions with a particular phrase are assigned to others add something here

  • assigns user url path template to path that is used as a hyperlink for any user assigned tags.

  • unassign_on_close if a topic is closed it will automatically be silently unassigned

  • unassign_on_group_archive when a message is archived unassign it, once it moves back to inbox reassign it.

Listing assigned topics

There are 2 ways of viewing assigned topics,

  • In topic list format:

    • https://sitename.com/latest?assigned=username to view all assigned topics for a user
    • https://sitename.com/latest?assigned=* to view all assigned topics for all users
    • https://sitename.com/latest?assigned=me to view all assigned to current user
    • https://sitename.com/latest?assigned=nobody to view all unassigned
  • The user page activity there is an extra assigned tab visible to staff on activity and messages tabs

Future work

  • Keyboard shortcuts
  • Add a concept of “small whisper” so assignment info posts take up less space

Thank you to McNeel for sponsoring this work!


Tickets Plugin :tickets:
Generating Support Metrics (with Assign and Solved plugins)
Group setting adjustments for Invite History?
Reminder function for pre-defined trust levels
About the assign category
(Joshua Rosenfeld) #117

All discussion on the topic of Discourse assign should live in the #plugin:assign category.