Configurações no Discourse

[LuizaBrancaglion]

É possível fazer estas configurações no Discourse:

• Um rótulo no usuário que apenas a equipe poderá ver?

• Usuários incapazes de enviar DM (ticket)?

[ondrej]

Olá

Para o seu primeiro ponto, existe um plugin de notas do usuário

Discourse User Notes

Summary Share private notes with other staff about a user that normal users cannot see. Install Guide This plugin is bundled with Discourse core. There is no need to install the plugin separately. Configuration The User Notes plugin can be enabled either by the toggle or from its settings, both accessible from your /admin/plugins page: [/admin/plugin - user notes] [user notes - settings] Features Sometimes staff members want to share notes about…

Você pode proibir os usuários de criarem mensagens desmarcando a configuração do site enable personal messages (habilitar mensagens pessoais).

Também existe um plugin de tickets

Tickets Plugin

Repo Summary This plugin adds a ticketing system to Discourse. It requires tagging to be enabled and works best alongside the Assign Plugin. It is based on @tobiaseigen’s original spec, and has been built in collaboration with @tobiaseigen and an awesome Ruby for Good team, for the benefit of both Namati and the Discourse community. Notes When you install the plugin, three new tag groups are added tickets_priority, tickets_reason and tickets_status. Add tags to these groups (at /tag_group…