Hi all,
My company uses Solvvy.com in our web-based customer support workflow. It’s an automated customer support system that allows a good portion of user questions to get solved by searching our support knowledge base.
Has anyone used Solvvy? How about in your Discourse instance? Is there an API to Solvvy?
How exactly do you envision this integration working?
I am thinking that Solvvy would crawl the Discourse database and use their AI engine to search for the most relevant Discourse discussion.
I have not been involved with my company’s Solvvy implementation, so I will ask the person who is the expert how it works on our knowledge base site.
If Solvvy has a crawler, you can point it to your Discourse URL and let it crawl the content. There is nothing Discourse needs to do.