I upgraded to the latest software version two days ago (our previous upgrade was on July 19), and since then some of our users can’t access the forum - it just loads forever. This has been very difficult to debug since it’s not at all consistent. Sometimes the same user on the same browser can acce…

[immagine] Stu West: We are using Cloudflare, I thought just for DNS rather than as a CDN I just checked and you are behind Cloudflare. Try toggling off the CDN proxying (click the orange cloud in the DNS settings and make it grey) and see if the problems go away.

[immagine] Stu West: git clone https://github.com/communiteq/discourse-anonymous-categories.git I would first try without the unofficial plugin.

I’ve disabled that plugin, but users are still having the issue. Does it make any difference if I remove the plugin from app.yml and rebuild?

[immagine] Stu West: Does it make any difference if I remove the plugin from app.yml and rebuild? Yes, it makes a difference most of the time.

I’ve winnowed the plugins down to: - git clone https://github.com/discourse/docker_manager.git - git clone https://github.com/discourse/discourse-spoiler-alert.git - git clone https://github.com/discourse/discourse-bcc.git - git clone https://github.com/discourse/discourse-c…

The very first error I see (on the login page, mind you) is: [image] Does disabling the themes fix the problem? What are the first few errors shown on the users’ consoles? Do any network requests (in the network tab) fail? Is your site behind Cloudflare? Cloudflare causes problems.

Thank you! Disabling the themes gives this error: [Screenshot 2023-08-30 at 00.03.11] One network request failed: https://forums.codexwriters.com/assets/discourse-e3f649566699cf8c4417bc3595cd3420859fcd938a38468f5da3380d92cd57fa.js We are using Cloudflare, I thought just for DNS rather than as a …

[immagine] Stu West: One network request failed This is essentially “the main application”, start here.

Thank you! We cleared the cache and that seems to have solved the problem. (And I guess we need to do that after each upgrade.) If the issue recurs we’ll have to disable the CDN.

We specifically design Discourse to not require any cache busting, but it seems Cloudflare breaks this somehow. If you need to keep CloudFlare on, disable as many features as you can. In particular, Rocket Loader . We don’t have any definitive guide, but this should help.

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stuwest (Stu West) 31 Agosto 2023, 1:58am 10

Grazie! Abbiamo svuotato la cache e questo sembra aver risolto il problema. (E immagino che dovremo farlo dopo ogni aggiornamento.) Se il problema si ripresenta, dovremo disabilitare la CDN.

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