"Avviso dello Staff" ➜ "Notifica dallo Staff"

[ToddZ]

Continuing the discussion from Hide Staff Notices from non-Staff:

@benjamin_bracken

We have been using Staff Notices feature to add notes for Staff, but I’ve just found out that these are completely visible to non-Staff and that this is an intentional aspect of the feature.

(…discussion of Whispers, custom CSS, etc. ensues…)

My UX suggestion:

@ToddZ

The choice to label these “Staff notice” does make it pretty ambiguous: it means “Notice from Staff” but could easily be misunderstood as “Notice to Staff”. An extra word in there could head off such confusion.

[mbauman (Matt Bauman)]

This gets even more confused if you hold both the “Staff Notice” on posts and the “User Notes” on users in your head at the same time.

[Moin]

Users with trust level 4 can also add post-notices. So “staff” is not entirely accurate either. Maybe “(public) post notice” like the tag here at Meta would help. Then it’s also easier to find the Documentation topic

[ToddZ]

@Moin

Users with trust level 4 can also add post notices

Do you mean TL4 can add Staff Notices? As I understand “post-notices”, those are the auto-generated new-user & returning-user messages. Even more confusion

[RGJ (Richard - Communiteq)]

@Moin

Users with trust level 4 can also add post-notices.

Wait what? A post notice is created automatically, right? There’s no one who “adds” them?

So we have

• staff notices
• post notices
• user notes (formerly known as “staff notes” )

[Moin]

I think staff and post notices are kind of the same feature. You can edit a “new user” post notice by clicking “change staff notice” and tl4 are also able to do that.
Also discussions about staff notices are tagged with post-notices

[RGJ (Richard - Communiteq)]

Whaaaaaaaaaaaaaaaat I never knew that. I have always thought these were distinct features.

I guess this topic proves that the terminology is indeed confusing…

[Moin]

That’s why I suggested “post notice” for all of them. Then we have the automatic “first-time” and “returning” user notices and the manual notices by TL4 and staff.

Post notices (staff notices)

In Discourse 2.3.0.beta4 we added a special call-out notice for new/returning users. Staff can now add custom call-outs above posts, which appear similar to the new user first post call-out. In latest Discourse, we made it so you can also use Markdown. [49] This notes can be added from the button (post admin actions) and Add Staff Notice.

[RGJ (Richard - Communiteq)]

Yeah, let’s call them “call-outs” at the same time…

@Post notices (staff notices)

Staff can now add custom call-outs above posts, which appear similar to the new user first post call-out

“similar to” implies they’re not the same, but the new user first post call out notice is simply an automatically created staff notice.

@Moin

That’s why I suggested “post notice” for all of them

[ToddZ]

Just noting that this semantic confusion has popped up here before:

We ran into a situation where someone put a staff notice on a post thinking those were only visible to staff (it was a quick heads up about a problematic user in a thread), but obviously the notices are visible to all, so we had to remove it quickly.
– Staff Notices for…staff?

Is it normal that a “note to staff” can be viewed by everybody, even not connected !
– Everybody can see “note to staff”!

[hugh (Hugh Lashbrooke)]

Thanks for highlighting this and discussing solutions here.

We have now merged an update to rename these notices to ‘official notices’ - more details here:

Staff Notices renamed to Official Notices

To improve the clarity of how they are used, we’ve renamed “Staff Notices” to “Official Notices”. This change acknowledges that both staff members and TL4 users can create these useful notices. Additionally, notices now display the author’s name and link to their profile, providing more transparency about who posted them. This authorship information is only visible to staff: [image] [image] This update makes it clearer who can create notices while maintaining their official nature and impr…