Structuring an active support community migrating from Facebook

[NateDhaliwal]

I think this is a great idea!

I see that you have some areas dedicated categories for documentation/educating users. A #how-to category or something similar with subcategories for each of the points (e.g. Food) might be helpful, especially when paired with the Discourse Doc Categories plugin.

From where I see it, there are 2 options (For docs/guides):

1. Bigger categories with smaller sub-categories, some on education (docs?) and some not.
2. A dedicated guides category with sub-categories on each of the different topics to educate users.

I’m not sure if that makes much sense.

@stephtara

Grief support: end of life care and decisions, dealing with death, supporting grieving members, remembering regretted pets… this allows us to have a place to properly take care of this important topic without it being “in the face” of people who have just arrived or don’t want to go there yet.

You might want to look at slow mode, and/or perhaps reserve this category for TL1/TL2 users and above, so users who interact more have access to this.

@stephtara

I’m not 100% clear if anybody can create tags – are they “real” tags – or if they are predefined - aka “categories”

IIRC staff can create tags. You can create tags manually or by bulk-uploading them, but you can modify the create tag allowed groups setting.