We have migrated our Community Software AG Tech Community & Forums to Discourse several years ago and I can say we definitely improved our NPS.
Some of the improvements we we got are:
- Before migrating to DIscourse we had to use 3 platforms for the different functionalities we needed and to integrate them had to rely on a search integrator and Single Sign on. We’d spend a lot of our time fixing issues with all of these.
Discourse was able to fulfill all our requirements with some customization, so we don’t have these issues any more. - We are using categories as content types, and have a forum, knowledge base, news, events and few other categories. In addition, we use tags for different company products - this way we have everything in our platform.
- Gamification is good. All kinds of notifications can be setup.
- Discourse uses API-s for everything, which makes it super easy to integrate anything.
- There are limitless customizations (more than needed TBH).
- The team is experimenting a lot with AI lately, which is great. You can already implement a GPT-4 powered bot that can read the forum or look up stuff in google.