Hello,
A user was suspended with a duration initially set to 2 weeks. After a couple of days, the suspension was extended to a longer duration.
However, the user received a notification by email 2 weeks after the initial suspension, to say that his account was available, which is wrong.
I imagine the system plans to send an email at a given date once a suspension is set. Is there a way to check that the suspension was indeed removed before actually sending the email?
Thanks
I am confused.
As far as I can see from reading through the code we do not send emails to users to notify them they were unsuspended.
Can your reproduce this on your instance?
What happens?
Dear Sam,
Thank you for your answer. I did the test on a fake account, and indeed there was no email to announce that suspension ended.
I will try to investigate further, and also double-check with the suspended user who claims he received such an email.
Sorry for not having checked before, I’ll let you know.
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