How can I test if customers are receiving email notifications when they participate in a thread or are mentioned? Are there specific settings I need to check or configure to ensure this is working correctly?

When you change the default of a preference, such as default email level, you can choose whether this should also apply to existing users, but when a user has changed it themselves, their choice is not overwritten. Example: The default email level is “only when away”. User1 changes it to “never”. …

トピック参加とメンションに関するメール通知のテスト

サポート

JammyDodger 2024 年 8 月 9 日午前 8:21 3

I think the place I’d start would be checking the email logs for sent and skipped, as well as particular users’ email preferences.

「いいね！」 2

トピック		返信	表示
E-mail notifications when members are mentioned Support	7	980	2021 年 6 月 30 日
Not receiving emails when mentioned or when someone replies to a topic I created Support notifications , email	14	6771	2022 年 2 月 10 日
User Email preferences being overriden Support	21	2505	2022 年 7 月 29 日
Notification emails not being sent for Chat as per user preference Bug chat	27	1464	2023 年 7 月 4 日
Send Watching email notifications based on ‘post read’ not ‘site seen’ Feature notifications , email	5	555	2023 年 10 月 1 日

トピック参加とメンションに関するメール通知のテスト

関連トピック