Recently, we’ve been advertising to our users the fact that Discourse can be used via e-mail, not only to reply to an existing topic but also to create a new one. Some users have started experimenting with cross-posting a question to a mailing list and Discourse. The first thing that we’ve noticed is that Discourse won’t “reply all”, i.e. mailing list subscribers or people in cc of the first post won’t receive replies on Discourse itself. This might be something to consider as a possibly future improvement… or not.
But more problematic, a recent thread that was started on 3 mailing list at once + our Discourse got 28 replies in two days where the Discourse e-mail address was kept in the recipients, creating as many new threads on our Discourse forum! I had to manually move every one of these posts to the initial thread and unlist them. New replies keep generating new topics and I’m wondering what to do. The only solution I see for now is temporarily disabling the corresponding e-mail address and documenting that it’s not a good idea to start a thread on a mailing list + Discourse at once.
Any help / advice would be welcome.