Ticketing System on Discourse-Hosted Platform

Hi everyone, I am on the standard plan hosted by discourse (meaning that I can’t install any custom plugins). I was wondering if anybody has figured out/can recommend the best way for me to go about implementing some sort of organization to the private messages?

My discourse platform is closed off/private and only approved users are able to access the content… and I would like to have a group dedicated to customer support with private messaging as the main communication, with some sort of hierarchy or prioritization to keep things organized when lots of questions are coming in.

Any help is seriously appreciated. Thanks! :slight_smile:

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You might find this blog post useful, especially its Support Ticketing section: How Does Team Discourse Use Discourse? | Blog.