It sounds like a generalised version of this feature request:
@cpradio I think you’re missing the intent a bit, this feature is not intended to organise discussion topics, but to standardise how certain kinds of discussions are started. A support forum is a perfectly reasonable scenario for this feature imo, a lot of friction could be avoided by requiring certain info up front. It may not be needed for every community: here on Meta, those requiring support are generally technically competent, a pretty rare thing among support forums (just look at phpBB!). But this will probably change when Discourse goes interstellar 
Also I think the “it’s not been built yet so it can’t be that great” argument is a bit short-sighted, there are plenty of features in discourse that were suggested like this.
And of course, 
Discourse Is Rainbows , right?